Instructions and reporting form for Topdanmark’s whistleblower scheme

Information to be reported

In order to handle your report properly and correctly it is important for us to receive all the information you hold.

It could be, for example:

• What your report deals with
• Who is involved in the actions concerned
• Where the actions concerned take place / have taken place
• Your knowledge of the size of the values involved in the actions
• How you have come into possession of the information

Even though you have not got all the information, it is important that you do not go more closely into the question yourself. You should rather report through the whistleblower scheme on a less certain basis than destroy any evidence.

Link to reporting form

Report on phone  +45 4474 4800
The telephone is an answering machine allowing us to replay the reported message. We check the answering machine daily.

Report by letter
Send the report by letter to:
Topdanmark Forsikring A/S
Borupvang 4, 2750 Ballerup
marked ACA confidential

Report by e-mail
Send an e-mail with your report to whistleblower@(if you can see this please update your browser)

Recipients of the report
The recipients of the report are Topdanmark’s head of internal audit and its head of Corporate Legal Matters.

Matters to be reported through the whistleblower scheme
A whistleblower scheme is intended to handle criminal and / or very serious matters relating to Topdanmark.

For example reporting on:

  • Criminal matters, i.e., among other things, violations of the criminal code For example, if you discover or suspect overcharging, fraud, bribery, deception, forgery and the like.
  • Matters relating to accounting, internal control and corruption. 
  • Matters of serious breach of occupational safety.
  • Matters of importance to the Group as a whole
  • Matters that could be decisive for individuals’ lives and / or health

Matters not related to the whistleblower scheme
The whistleblower scheme is only intend to handle serious matters. Therefore you cannot report a number of situations under the scheme ? even though it could be breach of internal rules, manners, code of conduct etc.

It could be, but not exclusively:

• Bullying
• Lack of co-operation
• Incompetence
• Absenteeism
• Violation of guidelines for dresscode, smoking, alcohol, use of e-mail and internet

If, as an external business partner, you have been in situations as described above, we recommend you to contact your counterpart in Topdanmark or his / hers intermediate superior in the company.

Such matters cannot be handled by the whistleblower system, according to law. Therefore, reports received on these subjects will be deleted immediately.

You have the opportunity to report anonymously
It is possible to report anonymously but we prefer that you tell us your name and other contact details.

If you have told us who you are, it will be possible for us to come back to you with detailed questions if necessary.

We are not always able to give you feedback on your report
As reports often relate to personally sensitive information and may involve individuals on whom we are not allowed to pass on information, we are not able to able to give you individual feedback on your report. This is irrespective of you being anonymous or not.

Of course, you can be sure that we will take your report seriously and check it thoroughly within the statutory limits of the whistleblower scheme.

The whistleblower scheme has been approved by the Danish Data Protection Agency.
Topdanmark’s whistleblower scheme has been presented to and approved by the Danish Data Protection Agency. It is absolutely top priority that all those who use the whistleblower scheme may rely on all communications being treated as confidential and stored and investigated in a confidential and adequate manner.