A chatbot is a piece of software for artificial intelligence (AI) that you can write or talk to via applications, websites, mobile apps or telephone. Even though we prefer to guide and help our customers personally, there are some situations in which it makes sense to let technology get a word in.
For example, outside opening hours when customers are on the other side of the world in another time zone and need a quick answer to how there are covered. Or in the holiday season when many customers typically ask the same questions regarding travel insurance, and there can be a telephone queue.
Now the customers can get an immediate answer on the approximately 200 most common questions regarding travel insurance by asking Globus the chatbot.
“Am I covered on my skiing holiday?” “What if I need a doctor when abroad?” and around 198 other things that are nice to know when packing your suitcase.
"Globus answers a lot of questions, and the only problem is that it cannot answer the telephone. However, we are working on plugging Globus to a Google Assistant, thus it can actually answer the telephone"
PRODUCT OWNER, CONVERSATIONAL AI I TOPDANMARK