The members of LOS help vulnerable people, who for some reason cannot live in their own home or with their own families and therefore stay at a residential care home. Many children and young people come from homes of substance abuse, violence, abuse etc.

We applaud this important work. From an insurance perspective, however, it can be a difficult risk to insure. However, Topdanmark is not afraid of entering into somewhat risky collaborations when it can help people, who are already facing enough challenges in life. That is why, Topdanmark has had an agreement with LOS since 2013, and today approximately half of the organisation’s members are part ofthis agreement. 

From the beginning, our approach has been to put ourselves in the place of the residential care homes and the residents. What is it about? What do they need? What are the risks?

For example, we offer contents insurance, thus the residents automatically have their belongings insured. If a residential care home should by accident give the wrong medicine, this is also covered. This way, Topdanmark takes care of both the residential care homes and the residents, and we continuously adjust according to the needs and what works. We meet with LOS several times a year to discuss risk and necessary cover.

The world changes and so does legislation. Therefore, we make sure that our insurance covers are up-to-date, and we often visit the residential care homes to get a feeling of their reality.

”Everbody can make a standard insurance package. We have made a special package with a number of offers based on the members’ needs.”

Marcel Fonnesbæk MARKET DIRECTOR AT TOPDANMARK

Today, Topdanmark and LOS have a sound agreement for both parties, and it is to a great extent based on trust, transparency and dialogue. LOS’ CEO has stated that it is the first time that he works with an insurance company that thinks with the heart and not the wallet. This is a great recognition which we highly appreciate.

Though wealways aim at entering into collaborations that make sense financially, it is extra motivating when we can also protectand help those who need it.

The agreement is made in such a way that all involved members are joint in covering the claims that may occur. Furthermore, itis profit-sharingscheme, and for the last five years, we have made payouts to the members. We are looking forward to continuing the collaboration and provide security for the LOS members and residents.